Complete Claim Management


Our Corporate mission is to deliver an experience not just a repair, we assist with helping get lives back on track fast. HBI Australia have worked strived towards a 100% record of customer satisfaction, customer safety and exceeding expectations for over seven years. Offering a hybrid strategy of differentiation in conjunction with cost leadership, enables HBI Australia sustainability in the insurance rectification market. Delivering a premium experience with a competitive price is the HBI Australia point of difference.

HBI Australia have a focus on technology and work with Tablet’s to complete assessments onsite, these assessments are then ready for our experienced estimators to complete the uploading of the assessment onto the insurers platform with the estimate. Thus creating a fast and efficient turn around on claim assessment and estimating submission.

HBI Australia’s project management systems monitor KPI’s and our dynamic team work towards achieving these on all of our partners claims and have dedicated staff roles that carry out day to day reporting on KPI time frames. HBI Australia is fully licensed and insured to carry out the Insurance Builder’s scope and our internal team of claim management and construction Supervising experts ensure your claim repair is carried out to the highest standards while supporting a genuine feeling of comfort throughout the claim.

HBI Australia service South East Queensland, Northern New South Wales, Mid North Coast, and  the Hunter Region on a BAU (Business as usual) basis.  All other areas for emergencies and isolated claims on request.


Claim Allocation

The Claim Allocation arrives from Insurance Partner

Customer Contact

HBI Australia Claims allocator immediately contacts customer and organises HBI Australia prompt onsite, assessment report and scope or quote

Efficient Estimating

HBI Australia efficient estimating and claims processing to the Insurer’s operating platform

Work is carried out

Proficient project management and fast repair of approved works.

Life back on track

Certified Claim completion for both our Insurance partners and Insured customers. Insured customer’s life is back on track sooner then expected