Complete Claim Management

We deliver an experience, not just a repair. That's how we get lives back on track – fast.

At HBI Australia, we offer a complete claim management service that takes care of everything from claim assessment through to the final repair. For over a decade, we have strived towards a record of 100% customer satisfaction, customer safety and exceeding expectations. By offering a hybrid strategy point of difference in conjunction with cost leadership, we’re able to maintain sustainability in the insurance rectification market. Our premium services and competitive rates keep us ahead of our competitors.

Powered by technology

We also have a strong focus on technology and employ the most up-to-date digital software and equipment to help us deliver a fuss-free experience for clients. Our team work with tablets to complete assessments and causation reports as well as a detailed scope of works that steps through the repairs needed. These reports are then ready for our experienced team to connect to your insurer’s platform and complete the uploading of the report, detailed scope and images of the damage with the estimated cost of repair. This results in a fast and efficient turnaround on claim assessment and estimating submission. HBI Australia’s advanced project management systems monitor KPI’s and our dynamic team work towards achieving these on every claim. We have dedicated staff roles that carry out daily reporting on KPI timeframes.

Qualified and ready to deliver

We’re licensed, insured, experienced and ready to guarantee a really positive outcome for you with your claim, your repair and your experience. We complete high standard, quality repairs. We value feedback and audit repair quality and customer service during and post completion of your repair. HBI Australia offer insurance building services to South East Queensland, Northern New South Wales, Mid North Coast, the Hunter region and Central Coast Region on a BAU (business as usual) basis. All other areas for emergencies and isolated claims upon request.

Complete Claim Management Process

Claim Allocation

The Claim Allocation arrives from Insurance Partner.

Customer Contact

Our claims allocator immediately contacts customer and organises a prompt onsite, assessment report and scope or quote.

Efficient Estimating

HBI Australia efficient estimating and claims processing to the Insurer’s operating platform.

Work is carried out

Proficient project management and fast repair of approved works. Our claims coordinators and supervisors along with our CMS keeps you informed and in touch throughout the repair and complete your repairs in an efficient and well-ordered process.

Quality Assurance check

We audit our workmanship and service to ensure we deliver on our promise and to your complete satisfaction.

Life back on track

Certified Claim completion for both our Insurance partners and Insured customers.