Residential - HBI Australia

Residential.

Our comprehensive residential building and repair services.

We are by your side from claim to restoration and beyond, providing a comprehensive service tailored to your unique circumstances. Our approachable team is well-equipped to ensure the job is done correctly on the first attempt, consistently, in residential settings. Should you wish to discover how HBI Australia can assist you, please contact us today to initiate your project. With expertise in handling diverse challenges, we guarantee satisfaction and seamless execution.

We provide a round-the-clock, 24/7 emergency and disaster response service dedicated to assisting in times of crisis. Our coverage spans South East Queensland, including urban and rural areas, as well as the Mid North and Northern Rivers regions of New South Wales. We are committed to rapid, reliable, and efficient service to help communities during unexpected disasters.

When catastrophe strikes, HBI Australia can be trusted to be there when it counts.

Our team are specialists when it comes to rapid emergency and disaster relief situations and can have our people onsite at short notice to assess the damage. We make sure we’re there when you need us. HBI Australia operate 24/7 365 days a year and are make safe experts with internal roofing, carpentry, asbestos removal and demolition teams on standby. Our highly-qualified team have the experience and the expertise to handle any building repair emergency.

Minimise disruption safely.

Customer safety and customer satisfaction is our top priority. We will always strive to repair damages quickly and efficiently, while providing all the support and understanding you need during a difficult time.

We deliver a fast, efficient and professional emergency service to the insurance industry in South East Queensland, Northern New South Wales, Mid North Coast, the Hunter region and Central Coast Region. We also travel remotely for Natural Disaster management.

Our company has successfully managed operations in these disaster zones:

Ensure your property’s safety and restoration by assessing damage and causation, followed by executing high-quality repairs to restore your property to its optimal condition. This comprehensive approach covers everything from initial evaluation to the final stages of repair, prioritizing safety and excellence throughout the process.

We deliver an experience, not just a repair. That's how we get lives back on track – fast.

At HBI Australia, we offer a complete claim management service that takes care of everything from claim assessment through to the final repair. For over a decade, we have strived towards a record of 100% customer satisfaction, customer safety and exceeding expectations. By offering a hybrid strategy point of difference in conjunction with cost leadership, we’re able to maintain sustainability in the insurance rectification market. Our premium services and competitive rates keep us ahead of our competitors.

Powered by technology.

We also have a strong focus on technology and employ the most up-to-date digital software and equipment to help us deliver a fuss-free experience for clients. Our team work with tablets to complete assessments and causation reports as well as a detailed scope of works that steps through the repairs needed. These reports are then ready for our experienced team to connect to your insurer’s platform and complete the uploading of the report, detailed scope and images of the damage with the estimated cost of repair. This results in a fast and efficient turnaround on claim assessment and estimating submission. HBI Australia’s advanced project management systems monitor KPI’s and our dynamic team work towards achieving these on every claim. We have dedicated staff roles that carry out daily reporting on KPI timeframes.

Qualified and ready to deliver.

We’re licensed, insured, experienced and ready to guarantee a really positive outcome for you with your claim, your repair and your experience. We complete high standard, quality repairs. We value feedback and audit repair quality and customer service during your repair and after completion. HBI Australia offer insurance building services to South East Queensland, Northern New South Wales, Mid North Coast, the Hunter region and Central Coast Region on a BAU (business as usual) basis. All other areas for emergencies and isolated claims upon request.

Complete Claim Management Process.

Claim Allocation

The Claim Allocation arrives from Insurance Partner.

Customer Contact

Our booking team immediately contacts the customer and organises a prompt onsite assessment report and scope or quote.

Efficient Estimating

HBI Australia efficient estimating and claims processing to the Insurer’s operating platform.

Work Is Carried Out

Proficient project management and fast repair of approved works. Our claims coordinators and supervisors along with our CMS keeps you informed and in touch throughout the repair and complete your repairs in an efficient and well-ordered process.

Quality Assurance Check

We audit our workmanship and service to ensure we deliver on our promise and to your complete satisfaction.

Life Back On Track

Certified Claim completion for both our Insurance partners and Insured customers.

Our team of skilled estimators, supervisors, and expert tradesmen are fully equipped to handle all your re-roofing requirements. We provide top-quality service and reliable solutions for any roofing project, ensuring that every detail is managed with the utmost professionalism. Trust us to deliver exceptional results and enhance the durability and appearance of your roof.

Experienced roof experts, plumbers and builders providing high quality service, product and installation.

HBI Australia is fully licensed and insured to provide all types of re-roofing services. Our in-house roofing management capability means better quality control and lower costs for your project.

All under one roof.

Our clients choose us because we offer all the expertise of a licensed builder with the convenience of in-house re-roofing management. Not only does this guarantee a high-quality result, it also allows us to offer significant cost savings on projects with requirements for both.

For over 15 years HBI Australia has been re-roofing residential and commercial properties on the east coast of Australia from Southeast Queensland to Hawksbury NSW and everywhere in between.

Our fast and efficient approach to re-roofing projects ensures minimal disruption to families and businesses. Over the years, we have successfully replaced thousands of house roofs and carried out many large commercial re-roofing projects.

With offices in Northern Rivers, Newcastle Hunter Region, Coffs Harbour, Central Coast and South East Queensland, HBI Australia can service a huge geographical area and still offer the local touch service.

If you’re looking for an insurance building company you can trust with all of your re-roofing needs, get in touch today to discuss your situation. We’ll take care of the entire claim process, from beginning to end, and save you time and money.