Pay my excess

A customer information kit containing all details of the excess payment applicable to your insurance claim, along with an invoice, is posted out to you as soon possible once we have been authorised by your insurance company to proceed with repairs or restoration works at your property.

Please note that HBI Austrlaia will not proceed with any repairs or restoration works until we have received this excess payment.

There are a number of ways in which you are able to pay your excess which are outlined below. Should you have any questions regarding payment of your excess and the options available to you please don’t hesitate to contact us.

icon_payonlinePay online

To pay online, please click the link below to access our secure online payment system by ANZ, please have your job reference number .and excess amount handy (as indicated in your initial paperwork sent to you via post or email). A receipt will be emailed to your email address.

Pay Online via our secure server (coming soon!)

icon_phonePay by phone

To pay by credit card over the phone, please phone 1300 100 424 during business hours and state your job reference number (as indicated in your initial paperwork sent to you via post or email). A receipt of your transaction will be posted to you upon request.

icon_personPay in person

To pay in person by cheque or credit card, please feel free to drop in to your closest HBI Australia branch during business hours.

icon_mailPay by mail

To pay by mail, please post a copy of your invoice along with a cheque to our head office:


Accounts Receivable Department
HBI Australia
PO Box 1246
Byron Bay NSW 2481