Approve my project

A customer information kit containing a Customer Satisfaction document is posted out to you as soon possible once we have been authorised by your insurance company to proceed with repairs at your property.

There are a number of ways in which you are able to send us your Customer Satisfaction document which are outlined below. Should you have any questions regarding this and the options available to you please don’t hesitate to contact us.

1. Online

Fill out the form on this page, and include a scanned signed copy of the Customer Satisfaction document or a photo of it via your phone. We accept pdf files, images and word doc files.

2. Via Mail 

Send a signed copy of the Customer Satisfaction document to the following address

Customer Satisfaction
HBI Australia
PO Box 1246
Byron Bay NSW 2481

3. Via an HBI Site Supervisor

Hand a signed copy of the to the Customer Satisfaction document to your HBI Australia Site Supervisor

  • Accepted file types: jpg, pdf, gif, tif, doc, docx.
    We accept only the following file formats .jpg, .pdf, .gif, .tif, .doc, .docx
  • This field is for validation purposes and should be left unchanged.