Our clients always come before the repair claim. Treating all repair claims individually allows us to understand every client’s individual needs. This is another way the HBI experience ensures our repair clients enjoy a personalised service, delivered with genuine care.

The HBI “Care” Factor that applies to every client and repair claim is:


Attitude (Positive)



We are leaders in the insurance rectification industry and continue to deliver to our high standards regardless of the type or severity of disaster. We understand we are only as good as our last job. In an ever-changing and demanding industry, our work and our principles have been the key foundations to our success.

Our clients are always kept informed of the progress of their repair claim to minimize any inconvenience. All schedule of finishes for the repair claim, including material selection are confirmed in writing by the client before repair works commence.